Executive summary

The rise of the cloud workplace has greatly changed end user management in recent years.The subject is of interest because companies wish to shake off the shackles of their often outdated workplace. A smart look at the workplace ensures that organizations are ready for changes in the future.


The trend that organizations outsource their end-user support partially or as a whole to an external supplier has existed for some time. In the first wave of outsourcing, end user management played a prominent role, as workplace automation of any scale was a complex subject and it was not considered to be the core tasks by many organizations.

Organizing the demand side according to METRI

Organizations want to work with the latest technology, but as it turned out in the past, it could lead you nowhere. The downside of buying new equipment is the speed of technological progress.

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