Our customers are increasingly losing control of the predictability, costs and quality of software development and maintenance of Agile or DevOps teams. Especially when people are hired, which almost always happens based on a Time & Material basis.
They do not know what functionality will be ready at any moment in time. They also do not know which teams perform well and which teams perform poorly. In the meantime, the rates in the market go up and suppliers do not take ‘ownership’ for the team performance and the quality of the application. Lower productivity even benefits the supplier if they can invoice more hours over time by delivering more sprints.
An important question is whether enough people are used to deliver the desired functionality on time. To answer this, Metri has developed the Agile Team Estimation service.
Objective metrics are crucial
Story point metrics cannot be used for management decision making. Senior management need objective metrics that can be used to compare the performance of the teams: productivity, costs, speed and project quality of the team, but also the quality and risks in the application.