More and more organizations abandon IT under their own management. At the same time a good use of technology and control on IT has gained importance. IDC METRI helps organizations with strategical, tactical and operational demand and supply management of IT services as an on-demand service, this is what we call IT Service Management as a Service (SMaaS).
IDC METRI uses a team of IT Governance specialists that manage IT suppliers and cloud service providers for customers. We use our own models, processes and tools to successfully control the IT environment. At the same time we train the customer’s employees on-the-job in the profession.
By assisting organizations in improving their control function, they can transform their maintenance-oriented IT organization into an IT control organization. In this way, much more attention is paid to matching supply and demand of IT within the framework of the organization’s policy and strategy.
Organizations that are already a step ahead with the control of their IT function can also benefit from IDC METRI’s Service Management as a Service (SMaaS). Control organizations will go on developing constantly in order to continue to deliver added value to the organization. In managing the relationships with sourcing parties, the focus is often on the process side. IDC METRI can help shift the focus to a more result-oriented approach and a performance-oriented form of control.
SMaaS is aimed at organizations that want to drastically improve the control function in the short term and therefore need a boost. With our Service Management, IDC METRI complements and supplements where necessary and as long as necessary. SMaaS is part of IDC Metri’s IT Sourcing service.
Read more about our IT Sourcing services here
IDC Metri is part of IDC: The Premier Global Market Intelligence Firm.