Our IT is too expensive. That’s how many customers start their conversations with us. But is that true? What our customers need is to objectify IT costs. In such a case, IDC Metri carries out an IT Benchmark.
Most of our customers are focused on how expensive their IT is when we first meet them. They’re convinced that this is an absolute truth yet with a glimmer of hope they’ve hired us to figure out if this is actually true or not. An IT benchmark is conducted to make sense of their IT costs. While considering the entire IT organization and through a comparison of our customers’ expenses to organizations with similar IT services, we assess differences and make recommendations for improvement.
IDC Metri stores all its data in its own database. By decomposing IT services through IDC Metri’s Component Based Model, it’s possible to objectively compare different organizations and IT services. The implementation of a cost or price benchmark provides a clear and substantiated picture of market conformity, including possible improvements to current IT services.
Metri offers the following IT Benchmarking services:
Metri has the following main services for this:
IDC Metri Benchmark method
IDC Metri uses a service-oriented model where each component is measured and assigned a value. This method leads to realistic, accurate and complete results. We call this Component-Based-Measurement. This approach ensures that the customer’s service structure is not lost. By benchmarking at the component level, it’s possible to tailor components from reference clients to the customer. The customer’s specific structure does not need to be converted to a ‘default’ model. Results are clear and easy to interpret.
The Component-Based-Measurement methodology provides balanced insight into delivered performance. In addition to costs and productivity, IDC Metri takes into account various qualitative cost drivers at the component level, such as volumes, complexity, quality (for example service levels), and service content.